Company : Dell
Website : www.dell.com
Eligiblility : Any Graduate
Experience : Freshers/Experience
Location : Hyderabad
Job Role : Software Engineer
Company Profile :
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
Job Description :
- Engineer responsible for Escalation and Sustenance engineering of DellEMC Cloud Tiering products
- Good debugging skills to narrow down issues to its root cause.
- Interact and communicate regularly and effectively with globally wide Customer base and Tech Support teams.
- Able to setup complex build environments and replicate customer scenarios.
- Take ownership of features and handle Customer Escalations on the same, Handling Critical Situations at Customer Sites on Product issues.
- Provide a RCA or review an RCA to ensure accuracy, completeness, while anticipating and diffusing potential questions.
Required Skills :
- Solid Concepts in Operating Systems and Data Structures
- Comfortable working with Linux based platforms.
- Strong technical aptitude, problem solving skills and analytical ability
- UNIX shell/Perl/Python/PHP scripting,
- Strong English verbal and written communication skills
- Ability to quickly learn new technology and new products
- Ability to multi-task and work in a team environment
- Excellent interpersonal and presentation skills
- Available to work shifts or weekends