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Hiring for CUSTOMER RELATIONSHIP EXECUTIVE

Company : Jumbotail

Website : www.jumbotail.com

Eligibility : Any Graduate

Experience : 1-2 years

Location : Bangalore

Job Role : CUSTOMER RELATIONSHIP EXECUTIVE

Job Description :

  • Manage relationship with a defined set of Jumbotail customers
  • Be responsible for setting monthly targets, incentives and revenue for the defined set of Jumbotail customers
  • Engage with customers around offers, targets, preferences and education
  • Manage the execution of marketing assignments for the assigned set of customers
  • Ensure that the customers are clear about the offers, Jumbotail policy and product communication
  • Be responsible for receiving customer orders and ensuring on time delivery
  • Coordinate with the customer delight and SCM team to ensure the customer orders are fulfilled on time in full and handling customer escalations if any
  • Follow up on pending customer payments and receivables
  • Take the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position

Required Skills :

  • A Graduate/ PG in any degree is eligible to apply.
  • 1-2 years of experience in Customer/Seller relationship management or Seller on boarding function.
  • Ability to work with our customers that are business owners and very particular about their day to day operations
  • Ability to document and share customer issues, trends, and recommended solutions to the group on a regular basis
  • Ability to conduct regular dip checks to keep a tracker on the team’s understanding of policies and procedures, website changes, new products and processes
  • Comfort in a multi-tasking and high-energy environment.
  • Creative and analytical thinking with a passion for excellent customer service

Click Here And Apply

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