Company : Jumbotail
Website : www.jumbotail.com
Eligibility : Any Graduate
Experience : 1-2 years
Location : Bangalore
Job Role : CUSTOMER RELATIONSHIP EXECUTIVE
Job Description :
- Manage relationship with a defined set of Jumbotail customers
- Be responsible for setting monthly targets, incentives and revenue for the defined set of Jumbotail customers
- Engage with customers around offers, targets, preferences and education
- Manage the execution of marketing assignments for the assigned set of customers
- Ensure that the customers are clear about the offers, Jumbotail policy and product communication
- Be responsible for receiving customer orders and ensuring on time delivery
- Coordinate with the customer delight and SCM team to ensure the customer orders are fulfilled on time in full and handling customer escalations if any
- Follow up on pending customer payments and receivables
- Take the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position
Required Skills :
- A Graduate/ PG in any degree is eligible to apply.
- 1-2 years of experience in Customer/Seller relationship management or Seller on boarding function.
- Ability to work with our customers that are business owners and very particular about their day to day operations
- Ability to document and share customer issues, trends, and recommended solutions to the group on a regular basis
- Ability to conduct regular dip checks to keep a tracker on the team’s understanding of policies and procedures, website changes, new products and processes
- Comfort in a multi-tasking and high-energy environment.
- Creative and analytical thinking with a passion for excellent customer service